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One Night at the Crosby Street Hotel
A first impression of recent guests staying one night at the Crosby Street Hotel in Soho, New York (see New York for my post about the opening of the Crosby Street Hotel):
” I found Crosby, in general, to be a “good-to-great” hotel”:
The restaurant: I would describe the restaurant/bar decor as british-american folk artsy, with jewel-toned hanging globe lights the focal point. We especially liked our table overlooking the garden courtyard (snow-covered) with hanging Moroccan chandeliers. Customers were predominately women. Service seemed up to par. The breakfast menu and buffet might have struck me as “wow” if I didn’t experience the exact same thing at it’s London counterparts, the Haymarket and the Soho hotels (eggs, meats, black pudding, great breads, biscuits, muffins). I found the lunch and dinner menus unexceptional, unlike the prices. We had a few tapas items that were good but not memorable (maybe having a pre-senior moment).
The service: All hotel staff was congenial and accommodating. The front desk was friendly – we recognized a Brazilian woman from the Haymarket who came here to open the Crosby Street Hotel. What I found lacking was customer-centric service, especially since this was our third stay at a Firmdale hotel in less than 6 months (Crosby Street is the 7th hotel in the Firmdale portfolio and their first U.S. venture). They should acknowlege their repeat customers and appreciate them with a little fuss, welcome by name, have their room ready upon check-in, maybe offer something complimentary. We also weren’t told about the unavailable drawing room (best room in hotel) until we tried to go in. Fortunately, it was ready the next day so we were able to enjoy its beautiful environment.
Meeting/common rooms on lower level were gorgeous without the glitz. We didn’t get to use the gym, but it was well-equipped and sparkling.
What we Loved: Our room was spacious and provided a comfortable king bed and fantastic shower (both hard to get out of!). A wall of windows looking down at Crosby St created an interesting perspective.
What we didn’t love: The drink prices (wow!). We felt the room rate should have included continental breakfast.
Having now been to three of Firmdale’s hotels, Crosby is the newest and probably the best, but Haymarket is still my favorite (see London on this blog for a review). The U.K. rates are much better, about $350/night compared to $525 in NYC.
The Bottom line: I wouldn’t hesitate to book a stay or recommend any of the Firmdale properties.
Like many of you,I have been feeling a range of evolving emotions over the last two weeks as the Coronavirus has spread to our part of world and has now become a global pandemic: Denial, disbelief, anger, despair and now resolve. The new reality of these unprecedented times is certainly overwhelming as new information and restrictions comes literally hourly. No doubt your head is spinning, as mine is, from the non-stop breaking news.
My intention is to stay strong, stay positive and do my individual part to prevent the spread further so that we see can see an end to this. That means staying put at home.No, it is certainly not the time to travel or encourage anyone to book in the near future. Last week was a tough awakening for clients and myself as vacations, after months of planning and discussions, had to be cancelled. It is important to be safe and not take risks. The Maldives, Paris, Rome, Morocco and wonderful places all over the world will all be there for another time to discover and enjoy as they too are struggling. The incredible travel partners I work with, my travel colleagues and the Virtuoso network, have all been absolutely amazing and I am so proud to be a part of this incredible industry. As the pace of life slows drastically and most of us with kids start setting up our homes as virtual learning areas for school, it is a good time stay connected and reconnect with those who need moral support and find ways to help the local community who are struggling.
At Inviato, we will continue to be a resource for travel inspiration and information so you can continue to dream about places to go when the time is right. This was the mission when I created Inviato 10 years ago and will continue to be so.I am always here to be an ear, advisor, and resource. We are all in this together and will come out stronger! Wishing you all to stay healthy and safe!